There are two scenarios in which TEAMS-RDS may send a Pack-N-Go job to remote technician. The first is the ability for any “Remote Technician” user to take their current session off-line. The second scenario involves a “Call Center Agent” user passing on the session to a Remote Technician in the field. The PackNGo job is configured with the necessary resources and diagnostic test information required to complete the job in the field. The PackNGo job may be sent by selecting “PackNGo” from the Options menu during a troubleshooting session.
- The user must choose at lease one symptom to troubleshoot.
- The intended recipient needs to have the “Remote Technician” role assigned.
- The Pack-N-Go license must be installed on the TEAMS-RDS server.