For mission critical systems such as oil refineries, semiconductor fabrication facilities, and medical diagnostic equipment, every minute of system downtime can cost companies thousands of dollars.
Regardless of the industry, commercial and business customers demand a rapid response and accurate diagnosis from the vendors and service organizations supporting their equipment. As computerized and networked electro-mechanical systems grow in complexity with each passing year, many of today’s field service organizations have become overextended and under staffed. Training costs have escalated, resource coverage and scheduling has become difficult, and spares management is complicated. Coupled with long service agent training cycles and higher than average staff turnovers, all too often the end result is subpar service, repeated service calls, and frustrated customers.
As pressing and important as these issues are today, these challenges are nothing new to a few organizations that have worked with complex systems and equipment for decades. Twenty years ago, the researchers, scientists, and technicians at NASA and several defense companies faced many of these same hurdles in improving the availability and uptime of their systems and equipment in the field. After exhaustive testing, evaluations, and pilot programs, these organizations have selected QSI as one of their key system design, diagnostics, and real-time health determination vendors. QSI’s longstanding relationship with these high profile customers, which continues to this day, is a testimony to its engineering and software expertise. Today, numerous NASA centers use our TEAMS toolset for telediagnosis, health determination, ground support operations, and dynamic reconfiguration, delivering these mission critical services throughout the enterprise. In recognition of these achievements, QSI has received several NASA Space Act Awards as well as the Jensen Award from the American Helicopter Society (AHS).
Across a wide array of industries, commercial customers can now take advantage of QSI’s decades of experience and industry-leading Service Intelligence software. As a pioneer in the field, Qualtech has developed breakthrough technologies in these key areas:
- Guided Troubleshooting – An expert guide for all service agents to follow.
- Remote Diagnostics – Starting with the instrument or operator observations, troubleshoot the problem remotely.
- Diagnose Before Dispatch – Define what skills, material, knowledge and specialized tools are needed prior to dispatch.
- Design for Service – Quantify the cost of service before the product is built.