As the global leader in Service Intelligence solutions, QSI offers the most complete portfolio of remote support and field repair maintenance solutions in the industry.
The automation framework for all of our products is TEAMS, an advanced Testability, Engineering, and Maintenance System designed to guide both technicians and customers through the process of diagnostics and troubleshooting. Versatile by design, TEAMS can be used to service a broad range of complex, computerized or electro-mechanical equipment and systems.
The TEAMS data representation consists of the TEAMS MODEL and the TEAMS-KB. The former defines the structure, interconnections, tests, and failure modes for the system under test, while the latter contains a database of failure modes and instructional documents, diagrams, photos, videos and logs. During regular operation, the TEAMS reasoner uses data in these two components and deliver the variety of software applications used by all the service agents and technicians across the enterprise. The TEAMS system is designed to overcome many of the major hurdles associated with system complexity today, including the high possible failures, lack of full knowledge among support staff, and multi-fault interference.
There are a total of six different TEAMS software TOOLS applications, each performing a separate function and chosen by the customer based on their situational needs. A high-level model of the TEAMS product family is shown below.
TEAMS Product Family
TEAMS-DESIGNER is the graphical modeling tool used to design and validate TEAMS diagnostic models. Running as a Windows application, TEAMS-DESIGNER gives system designers and test engineers the ability to build functional models of complex systems. These models can be analyzed and tested and then used to generate optimal diagnostic strategies. User defined modeling factors include time-to-repair, cost of repair, system redundancy, and mission reliability. Based on customer requirements, system models can be created using top-down, bottom-up, or hybrid approaches.
TEAMS-RDS is the Remote Diagnostic Server, a centralized server-side application used by support organizations for remote telediagnosis and telemaintenance. Running in the background, TEAMS-RDS remotely collects diagnostic information, manages system health, and runs dynamic fault isolation and operational integrity procedures on the system. Users located anywhere in the enterprise can access the TEAMS-RDS system over their private network or the public Internet. The software is ideally suited to large enterprise deployments such as fleet maintenance or aftermarket service contract support.
TEAMATE is an intelligent field service application that runs on laptops, tablets (iPads or Androids), smartphones, and Blackberry devices. Acting as an expert advisor, the TEAMATE software helps every technician perform to the same high technical standards. For ease-of-use, the application displays precise step-by-step instructions based on the model, current symptoms, and optimization algorithms. TEAMATE raises the bar for diagnostic performance, speed, and accuracy in a highly portable package.
TEAMS-RT is an embedded application that can continuously monitor the health of any system and diagnose the root cause in real-time. Unlike traditional embedded diagnostics that are generally simplistic and use inflexible, hard-coded logic. TEAMS-RT, employs a deeper reasoning technique that utilizes both PASS and FAIL outcomes of tests in any combination to infer the health of the system. TEAMS-RT is ideally suited for real-time health management of large and complex systems and is used by NASA in space systems.
PackNGo, the newest member of the TEAMS family, is a downloadable software app for iPhones, iPads, and Android devices. While TEAMS-RDS runs remotely in the background collecting data and performing diagnostics, PackNGo displays an optimized troubleshooting guide to the technician. The application logs and stores all diagnostic and troubleshooting results as well as test actions and outcomes. It can also integrate with CRM systems, Supply Chain systems, and Logistics Databases.
TEAMS-KB, and integral part of TEAMS-RDS, is the underlying TEAMS database, a repository for TEAMS models as well as instructional documents, photos, drawings, and videos. As an element in the model management system, it facilitates model development and testing by a group of developers, and help integrate TEAMS-RDS with service management systems.