Folks, I want to share with you this interesting article titled “10 Field Service Predictions for 2014” by Joyce Tam of Trimble’s Field Service Management. All I can say is — its about time!
Talk to us, we can help you with most of these things.
When you are putting together your field service strategy, ask yourself this — does your expert technician use luck or logic to solve the most challenging troubleshooting problems? If it is logic, shouldn’t a computer be able to do it better?
When you are building your remote monitoring and M2M strategy, ask yourself this — are you creating a “needle in a haystack” problem by spending all those big bucks collecting tons of data in the hope that it may be useful to somebody somewhere? Who is going to ever analyze it? Don’t collect a haystack – collect only the needles, and deliver smarter service! Check out our M2M demo for more information!