• Home
  • Request Information
  • Customer Portal
  • Guided Troubleshooting Demo
  • Automatic Diagnosis Demo
  • Home
  • Solutions
    • Overview
    • Guided Troubleshooting
    • Remote Diagnosis
    • Diagnose Before Dispatch
    • Technology
    • FAQ – Why and How
    • Plain and Simple Promo
  • Products
    • TEAMS-Designer
    • TEAMS-RDS
    • TEAMATE
    • TEAMS-RT
    • PackNGo
  • Industries
    • Medical
    • Aerospace
    • Defense
    • Other Industries
  • Support
    • Documentation
    • FAQ
    • Product Releases
    • Publications
    • Training
    • Request Information
    • Customer Portal
    • Guided Troubleshooting Demo
  • Blogs
    • Health Management
    • Service Practices
    • TEAMS Modeling
    • TEAMS Products
  • About Us
    • Company Background
    • News
    • Careers
    • Contact

How may I send a PackNGo job to a remote technician?

February 15, 2013
by Kristian Balinski
Comments are off

There are two scenarios in which TEAMS-RDS may send a Pack-N-Go job to remote technician.  The first is the ability for any “Remote Technician” user to take their current session off-line.  The second scenario involves a “Call Center Agent” user passing on the session to a Remote Technician in the field.  The PackNGo job is configured with the necessary resources and diagnostic test information required to complete the job in the field.  The  PackNGo job may be sent by selecting “PackNGo” from the Options menu during a troubleshooting session.

 

Pre-requisites

  • The user must choose at lease one symptom to troubleshoot.
  • The intended recipient needs to have the “Remote Technician” role assigned.
  • The Pack-N-Go license must be installed on the TEAMS-RDS server.
Social Share

Support

  • Support
    • Documentation
    • FAQ
    • Product Releases
    • Publications
    • Training
    • Request Information
    • Customer Portal
Privacy Policy | Trademarks | ISO9001 Certified | QSI Master Agreement | Cookie Policy
© 2025 Qualtech Systems, Inc
Cleantalk Pixel