Blogs

As the products evolve from mechanical to electronics, they are becoming more reliable, but harder to fix when problems arise.  Customers are demanding faster problem resolution times (smaller mean times to repair), self-service capabilities, seamless onboard-off-board diagnosis, and

Quality is the key to economic success of an enterprise, because it increases productivity at little cost and is vital for business growth and enhanced competitive position. Quality is achieved by reducing variability (the Six Sigma principle) and eliminating waste due to defects, wai

Lean times warrant more cost effective solutions. Over the past few years government and private agencies groping with the looming budget cuts have begun charting plans to align spending with the reduced funding. These cost-cutting measures are impacting government and private busines

We have been building TEAMS-Designer and TEAMS-RDS in both 32bit and 64bit versions. However, for most users, we recommend the 32bit version. This is based on the following considerations: 32bit versions can comfortably scale to models of size 5000 failure modes and tests. Outside of

A key benefit of the TEAMS solution is that it helps Field Service Organizations improve the Quality of Service (QoS) while lowering the Cost of Service (CoS). Without TEAMS, organizations rely on the intelligence of the individual Field Service Engineers (FSEs) to solve complex troub

I am often asked by a prospective customer this simple question – do you do Prognosis? If the customer is in DoD/Aerospace world, or has an established R&D and Health Management program, the short answer is yes! However, customers asking this question often are field service

Are you finding it cumbersome to create a test that only detects a single failure mode or failure modes on the same hierarchy level? Try using a Direct Test. A Direct Test has all the functionality of a regular test without the complexity. The complexity is caused by having to create

This blog theme is for any questions or points of view that deal with the benefits and challenges of Design For Service (D4S) topics.

This blog theme is for any questions or points of view that relate to improving your ability to Diagnose the true issue and either solve or dispatch the correct Service Agent to solve the problem.