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What is Guided Troubleshooting?

April 28, 2014
by SD
Comments are off

Guided troubleshooting is an optimized set of steps dynamically generated by the reasoner that the Service Agent follows to identify, correct and resolve a reported problem. This can begin by querying the operator of the system and continue with the field service agent. By querying the operator you minimize the task of the field service agent by quickly narrowing in on the problem, thus reducing his troubleshooting time and parts dispatched.

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