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How can TEAMATE synchronize data with TEAMS-RDS?

May 29, 2014
by SD
Comments are off

Direct Synchronization via VPN

Typical Scenario: whenever the service agent logs onto the corporate network, a sync is initiated.

TEAMS-RDS Direct Sync

  •  Requires direct web access to TEAMS-RDS.
    • Laptop has to be carried in and out of customer site.
  • Models and logs are transferred using web-services (XML over HTTP).
  • Requires TEAMATE users to authenticate to TEAMS-RDS.
  • Secure communication (HTTPS)  can be be used.

Synchronization via Proxy or Portal

Typical scenario: Controlled/Monitored access from customer site.

TEAMS-RDS Portal Sync

  • HTTP(S) or FTP server at customer site.
    • Provides transparency to customer IT.
  • TEAMS-RDS uploads model files (XML) to the web-server.
  • TEAMATE downloads models from the web-server.
  • TEAMATE uploads log files (XML) to the web-server.
  • TEAMS-RDS reads log files from the web-server.

 

Offline Synchronization

Typical scenario: When TEAMATE does not have direct access to TEAMS-RDS.

TEAMS-RDS Offline Sync

  • TEAMS-RDS saves model files to a “Repository”.
  • TEAMATE saves log files to a “Repository”.
  • Synchronization methods:
    • Repositories kept in sync using third-party sync software.
    • Repository moved using ad-hoc methods.
    • Removable media like USB stick or CD-Rs can also be used.

 

Synchronization of TEAMATE logs with Email

Typical scenario: When TEAMATE does not have direct access to TEAMS-RDS.

TEAMS-RDS Email Sync

  • Used for pushing TEAMATE logs to TEAMS-RDS.
  • Logs sent as email attachment to a “dedicated” email address.
  • TEAMS-RDS continually monitors this “dedicated” email address.
  • Whenever a new email arrives, TEAMS-RDS extracts the attachment from the email, and processed the log attachment.
  • Once the log is successfully processed by TEAMS-RDS, the email is deleted.

 

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