All diagnostic tests, test results, and problem resolutions are recorded by the TEAMs system as the Service Agent uses it. This information is fed back into the TEAMS system model. Background processes running on the system use this information to refine and optimize the model to improve diagnostic accuracy and speed. For example, if a specific part often fails, then TEAMS may reorder the tests to isolate this component first. Additionally, TEAMS can identify the service behavior of your agent to ensure you have maximum effectiveness and efficiency.
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