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Knowledge Management Systems are very good at retrieving “best known solutions”. However, these are solutions that are known best (because they were documented by service agents or experts) but are not necessarily the best or optimal solutions. Further, they are typically

The TEAMS system can scale up to handle extremely large and complex systems. For example, the complete model of a system-of-systems setup, such as the Launch System at NASA Kennedy Space Center (KSC) is likely to involve models  with 50,000 failure modes and 50,000 tests. TEAMS-RDS ca

All diagnostic tests, test results, and problem resolutions are recorded by the TEAMs system as the Service Agent uses it. This information is fed back into the TEAMS system model. Background processes running on the system use this information to refine and optimize the model to impr