Guided troubleshooting is an optimized set of steps dynamically generated by the reasoner that the Service Agent follows to identify, correct and resolve a reported problem. This can begin by querying the operator of the system and continue with the field service agent. By querying th
A malfunction in a systems (the cause) will generate one or more manifestations (the effects). The reasoner is an algorithm that uses the many-to-many relationship between causes and effects (as captured in a TEAMS model) to identify the root cause(s) that best fits the observed effec
A TEAMS model captures the many-to-many mapping between causes (things that fail, i.e., faults) and effects (things that detect failures, i.e., tests and symptoms). If you know these relationships, you can import them in as a spreadsheet. Otherwise, you lay out the system and its inte
