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Recent Items

TEAMS 12.1.4 has been released

February 22, 2016
by Kristian Balinski
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We are glad to announce the release of TEAMS 12.1.4! Some features and bug fixes in this release include: TEAMS-Designer Renamed ‘Design For Service Analysis’ menu items to ‘Serviceability Analysis’ In configurable models, fixed the error “The system conf
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How do I configure TEAMATE to send Session Logs back to TEAMS-RDS via Email?

February 09, 2016
by SD
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Service agents often do not have access to the internet and this may prevent TEAMATE from uploading session logs to TEAMS-RDS server at the end of a troubleshooting session.  To work around this problem, TEAMATE can be configured to automatically email sessions logs at the end of a tr
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How can I restrict access to systems using user groups in TEAMS-RDS?

January 25, 2016
by Venkat Malepati
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User Groups in TEAMS-RDS allows selective access of systems to users as part of Model entitlement. Model entitlement restricts users to troubleshoot only systems that they are entitled to, based on the group that the user belongs to, and the group that the system is assigned to. A use
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