Conventional methods of measuring the duration of an outage start the clock when the problem is first reported to the vendor or Call Center. The clock stops when the technician logs that the problem is resolved. In reality, however, the outage really starts the moment the system has an interrupt or stops working. With “Enhanced Service Coverage View”, the TEAMS system can detect problems at or even before the moment of outage, so that corrective actions can occur almost immediately. On the back end of the timeline, TEAMS can also run system verification tests to ensure the instrument is 100% fixed before it is returned to service. Click here to see an illustration of the difference between Conventional and Enhanced Service Coverage.
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