Most service organizations do not make optimal use of available information to diagnose the problem. For example, presence of multiple error codes can actually help narrow down the set of possible suspects, and the absence of an error code can be used to downplay or eliminate many suspects. The power in TEAMS comes when you use all available information (both passing and failing test results or error codes) to isolate the cause. The reasoned uses all this information to determine which components are good, bad or suspect.
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