User Groups in TEAMS-RDS allows selective access of systems to users as part of Model entitlement. Model entitlement restricts users to troubleshoot only systems that they are entitled to, based on the group that the user belongs to, and the group that the system is assigned to. A user can be assigned to one or more groups, and in the same way a system can be assigned to one or more groups. If the user group and system groups intersect then the user can troubleshoot that system.
By default, Model entitlement is tuned-off in TEAMS-RDS so any user can troubleshoot any system. This can be turned on the server using the following property in %RDS_HOME%\conf\rdsProprties.xml.
<!– Set to true to so that technicians can only see system’s belonging
to a group the technician belongs to. –>