QSI's Testability Engineering And Maintenance System (TEAMS) cuts costs and increases uptime

The Business Case

QSI's TEAMS cuts costs and increases uptime

QSI software improves profitability by reducing the cost of repairs and maintenance and by increasing equipment availability.

The software can be deployed quickly, in a variety of configurations. Most of the preliminary work, building the model, is carried out by the company's own engineers and technicians—i.e., there is no long and costly consulting engagement involved. The system pays for itself quickly and yields very impressive returns on the investment.

QSI's TEAMS software delivers higher profits

Equipped with dynamic, situation-specific guidance on troubleshooting and repair, on-site technicians make fewer unnecessary removals while substantially reducing labor, parts, and training costs. More problems can be resolved by the call center without dispatching a field service engineer.

Benefits expected from TEAMS

Warranty cost down 15 to 30%
Diagnostic time down 40 to 80%
Calls to call center down 30 to 60%
On-the-job training time down 30 to 60%
Problems requiring field service down 30 to 50%
Repeat service calls down 70 to 90%
Spares used per service call down 50 to 70%




For specific case studies, click here.

TEAMS delivers increased uptime

TEAMS enables every technician to meet the same high standard, performing like an expert. You don't need an army of highly experienced field service engineers to deliver consistent high-quality service.

During TEAMATE trials on actual machine faults, Orbotech (Yavne, Israel), demonstrated that their junior field service engineers could resolve the faults in about the same time required by an experienced expert — only 15 minutes! The trials proved that their FSEs, operating around the world, could benefit from the troubleshooting knowledge contained in the TEAMS software.

TEAMS delivers fast payback

TEAMS can be deployed with surprising speed. It starts contributing to the bottom line immediately.

Customer studies have shown payback periods for the TEAMS software and modeling as short as three months from the time of deployment. For larger numbers of field service engineers (FSE) or larger numbers of deployed equipment, the return on investment accelerates dramatically.

TEAMS delivers higher productivity

Data logged by TEAMS can be used to refine the system models, improve management of spare parts, focus training programs, guide future design modifications, and measure the quality of service, components, and suppliers.